Live Chat, Chatbots, and Video Recordings
Small and Large Business
Sales and Support
All-In-One Chat and Marketing Solution
Live Chat and Email Marketing Automation
Help Desk Software
AI-Powered Chatbots for Customer Service
Customer Support Software
Team Collaboration Software
Easy to Use Interface
Turning Visitors Into Customers
Live Chat and Help Desk
Engage Customers in Real-Time
Omni Channel Customer Engagement
Customers expect companies to offer customer service across a multitude of platforms. Email, Phone, Social Media, Online Communities, Discussion Forums, and the list goes on.
They are tech-savvy, impatient, and will not wait long for your customer support services. How do you engage with them immediately and increase customer satisfaction?
Today, live chat widgets and softwares have seen an uptick of 400% growth in usage for the past 6 years. In fact, nearly 85% of customers say that having a live chat helps them answer their query in the middle of a purchase and is an important feature that a business can offer.
It has never been easier to engage with your customers instantly given the number of options we’ve today. To help you make the best possible decision for your business, we’ve compiled a list of the best live chat software and services available on the market.
A website chat widget is a piece of software installed on a website to provide customer support in real-time. A chat widget comes in the form of a small chat box or button and is normally found on the bottom corner of a website. They can help you connect with your customers, improve your customer support experience, and increase your sales.
When a customer faces a problem on your website or has a question about your services and projects, they demand immediate support from you. With Live Chat, your customers can reach out to you immediately, and you can address their needs right away.
How your customers perceive your business will largely depend on the result of their interactions with you. This is why higher customer satisfaction has the potential to impact your business brand, reputation, and bottom line.
Another benefit of using live chat for customer support is increased efficiency. Compared to other support channels, such as phone or email, live chat allows support agents to handle multiple conversations simultaneously.
This means that agents can resolve more inquiries in less time, which can help reduce support costs and improve response times. Additionally, because live chat is often more streamlined than other channels, it can help reduce the amount of time and effort required to resolve a customer issue.
Each time your customer engages you via Live Chat, the chats are stored and can be accessed later on. The ability to keep track of every conversation provides you with an edge over your competitors who rely solely on phone and email customer support.
You can also add tags to give conversations some context. Tags are great for helping you organize conversations and for faster follow-ups. For example, conversations tagged with “Sales” can be escalated to the sales team for further follow-up actions.
Each customer has different routines and preferences; some prefer email, some prefer phone calls, and some prefer live chat. When you offer live chat to your customers, you open yourself up to a bigger segment of customers.
With Live Chat, you can even take control of their screen, which is impossible through traditional customer support platforms. You can assist your users in real-time and better understand the issues they face.
Live chat improves both your bounce rate and session duration scores and helps you achieve better SEO rankings. When you engage a customer on your website, they will spend more time with you.
Lower bounce rates and longer session durations are also associated with higher conversion rates. A higher conversion rate improves your revenue and impacts your bottom line.
Smartsupp is a great free live chat widget that you can use for your website and online store. It works great on any platform and is fully integrated with Drupal, Shopify, PrestaShop, OpenCart, and many more.
The web dashboard provides an overview of your visitors, such as their country of origin and their browsing history on your website. It also allows you to connect with your visitors and clients through mobile apps for iOS and Android.
In addition to offering a myriad of fair and transparent pricing packages, Smartsupp also has a money-back guarantee. You can initiate a full refund if you are not 100% satisfied with their chatbox products.
Smartsupp’s Plans and Pricing:
Being one of the best website chat widget companies, Elfsight Live Chat helps you connect with your website visitors quickly and efficiently in real-time. In addition, Elfsight Apps provides coding-free, customizable website widgets that offer rich integration capabilities.
With Elfsight Apps, you can increase sales and support customers through many apps, including Pricing Table, PayPal Button, Countdown Timer, Contact Form, FAQ, and more.
You can embed Elfsight Apps on any website platform, including WordPress, Shopify, Weebly, Squarespace, Joomla!, Drupal, BigCommerce, OpenCart, Adobe Muse, Webflow, HTML, Magento, Blogger, ModX, Webnode, Lightspeed, BigCartel, and more.
Elfsight Chat’s Pricing and Plans:
LiveChat is an online chat solution designed for both big and small companies. When you use LiveChat, it helps you connect with your customers on your website. You can approach them at each step of the buying process, provide instant support, and increase your conversion rates.
LiveChat comes with a ticketing system built into the application. The ticketing system allows you to receive customer queries when you are offline. By creating tickets from your chats, you can stay in touch with customers when you need some time to deal with their cases. You can also receive your support emails as tickets and handle them in one place.
LiveChat comes in three packages tailored to the needs of small, medium, and big companies. Trusted by over 35,000 companies, LiveChat is a complete customer service platform that offers a free 30-day trial
LiveChat’s Pricing and Plans:
GetResponse Live Web Chat allows you to connect, engage, and support your customers online with web chats. You can enable chats directly from your landing pages and add a live chat window in one click.
One of the key benefits of GetResponse is the visitor capture forms. With the visitor capture forms, you can stay in touch with offline chat visitors by continuing the conversation via a chat window and also reply to all chat submissions via email.
Like other live chat solutions, you can customize your chat window and page with your branding and color scheme. For example, you can add a welcome message that invites people to chat and also style the chat button on your landing pages.
GetResponse’s Pricing Plans:
Freshchat by Freshworks is chat software trusted by many businesses including Harvey Norman, Decathlon, and more. You can deploy AI-powered chatbots to support customers where they already are and send them a message letting them know you’re available to chat.
Plus, you can integrate the tools that you already use with Freshchat such as Slack, WordPress, and Mailchimp. For customers with expanding needs, they provide an open and flexible Enterprise platform (Neo) that provides a rich API for custom integration and automated workflows.
Freshchat’s Pricing Plans:
Tidio is a popular website chat tool that offers an all-in-one messaging solution for businesses. With Tidio, you can easily communicate with your website visitors, as well as customers on popular messaging apps like Facebook Messenger, WhatsApp, and Instagram.
Tidio offers customizable chat widgets that can be easily integrated with your website, allowing you to provide real-time support and engage with your visitors in a personalized way. It also comes with powerful automation features, including chatbots and triggers, that can help you streamline your customer support process and increase conversions.
Moreover, Tidio offers a free plan that includes all the basic features you need to get started, as well as affordable paid plans that come with advanced features and integrations. Whether you’re a small business or a large enterprise, Tidio is a versatile solution that can help you improve your customer experience and grow your business.
Tidio’s Pricing and Plans:
Brevo is a complete digital marketing toolkit that offers powerful tools for email marketing, SMS marketing, chat, and more. It is designed to help small and medium-sized businesses grow by providing a range of features that enable them to communicate with their customers and prospects effectively.
With Brevo, you can create and send professional-looking emails and newsletters, automate your email campaigns, track and analyze your email performance, and much more. It also offers advanced features like landing pages, Facebook ads integration, and marketing automation, making it a one-stop-shop for your digital marketing needs.
Whether you’re looking to build your email list, nurture leads, or drive more sales, Brevo has got you covered.
Brevo’s Pricing and Plans:
HelpScout is a cloud-based help desk software designed to help businesses of all sizes deliver outstanding customer service. It offers features like email management, live chat, and customer self-service to help businesses engage with their customers across multiple channels.
HelpScout also provides tools for collaboration, reporting, and automation, making it easy for businesses to streamline their customer service operations. One of the standout features of HelpScout is its customer-centric approach to support. The software allows businesses to personalize customer interactions by providing context around previous conversations, creating customer profiles, and automating responses.
With HelpScout, businesses can prioritize and categorize their customer requests, enabling them to respond to critical issues quickly and efficiently. Overall, HelpScout is best known for its intuitive design, robust features, and focus on customer experience, making it an excellent choice for businesses looking to provide top-notch customer service.
HelpScout’s Pricing and Plans:
WotNot is a chatbot software that helps businesses automate their customer support, lead generation, and sales processes. Their chatbots are built using AI and Natural Language Processing (NLP) to provide personalized conversations with customers, leading to increased engagement and higher conversions.
WotNot chatbots can be integrated with popular messaging platforms like WhatsApp, Facebook Messenger, and more, allowing businesses to reach customers where they are most active. Their drag-and-drop chatbot builder and pre-built templates make it easy for businesses to create custom chatbots without any coding experience.
WotNot’s advanced analytics provide real-time insights on chatbot performance, allowing businesses to optimize their chatbots for better results. With their 24/7 support and training resources, businesses can get up and running with WotNot quickly and easily.
Wotnot’s Pricing and Plans:
LiveAgent is an all-in-one customer service software trusted by more than 40,000 businesses worldwide. It provides a comprehensive suite of customer service tools, including live chat, email support, social media integration, and call center management.
One of the key features of LiveAgent is its universal inbox, which lets you manage all your customer communications from one place. The software also comes with powerful automation tools, like rule-based ticket distribution and canned responses, that can streamline your support process and save you time.
LiveAgent’s pricing is transparent and scalable, with plans starting at just $12 per agent per month. Plus, the software offers a free 14-day trial, so you can try out all its features before committing.
LiveAgent’s Pricing and Plans:
Helpwise is a powerful shared inbox tool designed to help teams manage customer conversations more efficiently. It allows teams to connect different communication channels like email, chat, and social media into a single platform, making it easier to collaborate and respond to customers quickly.
With its smart automation and routing capabilities, Helpwise ensures that customer inquiries are directed to the right team member, eliminating the need to manually assign conversations. It also provides real-time collaboration features such as notes, mentions, and collision detection, making it easier for teams to work together and deliver a seamless customer experience.
Overall, Helpwise is best known for its ability to streamline communication workflows and help teams stay organized, resulting in faster response times and happier customers.
Helpwise’s Pricing and Plans:
Tawk.To is a live chat software solution that offers a wide range of features to help businesses improve customer engagement and boost sales. With Tawk.To, businesses can communicate with their website visitors in real-time and offer support via a customizable chat widget.
The platform offers features such as canned responses, visitor information, file sharing, and more. Tawk.To also offers a mobile app for iOS and Android, allowing businesses to manage their chats on-the-go.
One of the biggest benefits of Tawk.To is that it offers a free forever plan with unlimited chats, making it an ideal solution for small businesses and startups.
Based in Canada, MyLiveChat is a free live chat software program that anyone can install and add to their website. It is a chatbot tool that allows you to instantly connect your visitors to your team of support.
It offers customization functionalities where you can personalize the chat button, chat window, and offline message window. The free plan is forever free, supports unlimited agents, and holds up to 3 years of chat history.
MyLiveChat chat widget is one of the best applications to improve online customer service and technical support.
MyLiveChat’s Pricing and Plans:
HubSpot is one of the best live chat software solutions you can use to connect with your website visitors in real-time, helping you to convert new leads, close more deals, and provide better support to your customers.
It is also one of the top and most highly reviewed marketing client software solutions on G2.com, boasting over 6000 positive ratings and an average rating of 4.3 out of 5.
HubSpot provides a full suite of features, including a ticketing system, conversations inbox, team email, reporting dashboards, and many other features that are all integrated with HubSpot CRM.
No coding is required, and you can easily deploy and start using HubSpot for free.
HubSpot’s Pricing Plans:
Olark is another useful live chat support software and widget with simple and functional live chat features to help you get more leads and sales.
It also allows you to obtain live chat reports updated in real-time so that you can monitor metrics such as chat volume and customer satisfaction that help you allocate manpower to your support department.
Olark provides a 2-week trial and comes with both monthly and yearly paid plans that are suitable for startups and small to medium-sized businesses.
Pure Chat was launched in 2012 for small businesses and to date, it has facilitated over three million chats on the platform. It has been voted as one of the best live chat solutions on review websites including G2, Capterra, and Software Advice.
Pure Chat offers up to 3 operators for free and a powerful operator dashboard that enables you to share all the necessary information with your customers. It is compatible with many third-party platforms including WordPress, Squarespace, HubSpot, Weebly, and more.
Pure Chat has a mobile app for both iOS and Android devices, making it great for anyone who works remotely or prefers to manage live chat on the go. You can start your 30-day free trial to get all the features that are available in their paid plans.
Pure Chat’s Plans and Pricing:
Bitrix24 is a free live chat widget that allows you to use live chat without writing a single line of code. The basic features include up to 12 agents, 5GB online storage, and fully customizable chat appearance.
This chat application also comes with a useful web clustering module that allows you to host the software on your premises and easily scale from a small trial to a company-wide implementation. Bitrix24 is easy to deploy and runs on all popular servers, such as Amazon Web Services, Linux, Unix, and Windows.
Bitrix24’s Pricing Plans:
Zendesk Chat Widget is an integrated live chat and messaging platform that allows you to reach your customers instantly via the web and mobile. With a live chat widget, you can help your customers in real-time, which increases customer satisfaction.
The price plan structures include a free 30-day trial plan and 2 additional paid plans: Professional and Enterprise. Prices start from $89 per month and go up to $149 per month for the Enterprise plan.
Zendesk is easy to deploy on various platforms, systems, and websites, and it would only take hours to get it up and running.
Zendesk’s Pricing Plans:
If you are looking to integrate a top live chat widget into your website, then Reve Chat is another great option. One of the powerful features of Reve Chat is that it allows you to create your own AI chatbots to engage with customers on autopilot.
This chat software comes with customization and branding features where you can modify the look and feel of your live chat widget. You can integrate and customize the chatbox and buttons as per your preference to match your website branding.
Designed to provide direct assistance to your customers, it comes with a video chat feature. Reve Chat provides a free demo, and it’s free for the first 14 days. Their standard plan starts from $15/month and offers both monthly and yearly payment modes.
REVE Chat’s Plans and Pricing:
POWr offers an exceptional live chat solution designed to elevate customer engagement and drive sales on your website. With its user-friendly interface and seamless integration, POWr Live Chat enables you to connect with your website visitors in real-time, ensuring that their inquiries are promptly addressed.
Whether you’re a small business or a growing enterprise, POWr’s live chat tool provides the necessary features to enhance customer interaction and boost conversions.
POWr’s Plans and Pricing:
The first step to choosing the right live chat solutions is to understand your business needs. What’s your allocated monthly budget? How many agents do you need? Do you need chatbots to assist you when your agents are offline?
With that in mind, let’s take a look at the 3 features a top live chat widget should have.
The best chat widget providers offer different pricing plans to cater to the various stages of your business. They should have a free plan on top of all the paid plans, so you can try out the product first before committing to a paying subscription.
A good chat widget service should be on-demand, with no contract and should provide you with the option to cancel at any time. You should also look for choices that allow you to subscribe to their services monthly or annually.
A custom pre-chat form is a form that users fill out before they’re connected to one of your chat agents. The pre-chat form can include details such as their name, phone number, email address, and types of support needed.
This additional screening step allows you to gather contact information from your users and learn more about their needs. With the collected information, you can personalize the user’s experience by addressing them by name during the conversation.
If the user is disconnected from the chat, you also have their email address and phone number, which you can use to follow up with them. The ability to customize the required fields in a custom pre-chat form is one of the great features of a top website chat widget.
How can you take your customer support to the next level? With a video and chat feature, you can have a face-to-face session to provide real-time support or sales assistance to your customers.
There are many circumstances where issues can’t be resolved through live chat or a phone call. With screen sharing and voice chat, you can interact with your customers’ screen in real-time and efficiently resolve any issues.
For example, a customer might need help purchasing one of your products. With a video and voice chat feature, you can guide them through the necessary steps to make a purchase.
Another important factor to consider when choosing a live chat widget or software is how well it integrates with other tools you’re using.
For example, if you’re using a customer relationship management (CRM) tool, you may want to choose a live chat solution that can integrate with your CRM to provide a more streamlined support experience.
Similarly, if you’re using a help desk software, you may want to choose a live chat solution that can integrate with your help desk to allow for more efficient ticket routing and management.
Finally, it’s important to choose a live chat solution that offers robust analytics and reporting features.
This can help you track key metrics, such as chat volume, response times, and customer satisfaction, and identify areas where you can improve your support operations.
Additionally, analytics and reporting can help you identify trends and patterns in customer inquiries, which can help you improve your product offerings or identify areas where you may need to provide additional support resources.
We hope you have a better understanding of what a live chat widget is and how it can complement your existing customer support channels.
Once more, here’s our list of the best 20 live chat widgets:
There are many options to choose from when it comes to website live chat software, and it all comes down to selecting the right tool for your business. One last tip you could walk away with is to start with providers that offer free trials and plans.
This way, you’ll have ample time to play around with the software and decide for yourself whether it’s the right website chat tool for long-term commitment.
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