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The 20 Best Live Chat Widgets for Your Website in 2024

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Ever visited a website and been greeted by a friendly chat window? That’s the magic of live chat widgets in action – like having a virtual assistant on standby. Customers crave instant gratification, and live chat widgets deliver just that. Whether you’re running an e-commerce store, a SaaS platform, or a service-based business, integrating a live chat widget can be a game-changer.

Imagine this: A potential customer visits your site with questions. Instead of searching through FAQs or waiting for an email, they’re met by a friendly chat agent, ready to assist in real-time. This not only streamlines the experience but also builds trust in your brand.

In this guide, we’ll explore the world of live chat widgets and showcase the best options for 2024. From features to integration tips, consider this your ultimate resource for revolutionizing customer engagement. Let’s dive in!

Short on time? Here are our top 3 recommendations: Smartsupp, Elfsight Chat, and Live Chat.

What is a Website Live Chat Widget?

A website live chat widget is like having a virtual concierge right on your website. It’s a user-friendly pop-up window that invites visitors to engage in real-time conversations with your team.

Unlike traditional contact forms or email support, live chat widgets offer instant accessibility and personalized assistance. Plus, you have the flexibility to customize where and when the widget appears, ensuring that it’s always there to guide visitors through their journey on your site.

For businesses, implementing a live chat widget can lead to higher conversion rates, improved customer satisfaction, and decreased support costs. From the visitor’s perspective, live chat widgets offer unparalleled convenience and support, allowing them to get immediate answers to their questions and make informed decisions. It’s truly a win-win situation for both businesses and their website visitors.

Top Website Live Chat Widgets in 2024 for your Business Compared

Live CHAT WIDGET

BEST FOR

FREE TRIAL

FREE PLAN

PRICING STARTS FROM

Smartsupp

Live Chat, Chatbots, and Video Recordings

14 Days

Yes

$19.50/mo

Elfsight Chat

Small and Large Business

No

Yes

$5/mo

LiveChat

Website

30 Days

No

$20/mo

GetResponse

Marketing Automation

30 Days

No

$15.60/mo

Freshchat

Sales and Support

14 Days

Yes

$19/mo

Tidio

All-In-One Chat and Marketing Solution

7 Days

Yes

$24.17/mo

Brevo

Live Chat and Email Marketing Automation

30 Days

Yes

$19/mo

HelpScout

Help Desk Software

15 Days

No

$20/mo

Wotnot

AI-Powered Chatbots for Customer Service

No

Yes

$79.17/mo

LiveAgent

Customer Support Software

14 Days

Yes

$9/mo

Helpwise

Team Collaboration Software

7 Days

No

$12/mo

Tawk.To

Easy to Use Interface

Free

Free

Free

MyLiveChat

Turning Visitors Into Customers

No

No

$15/mo

Hubspot

Live Chat and Help Desk

No

Yes

$21/mo

Olark

Engage Customers in Real-Time

14 Days

Yes

$29/mo

Pure Chat

Unlimited Chats

30 Days

No

$39/mo

Bitrix24

eCommerce Websites

15 Days

Yes

$49/mo

Zendesk

Conversational CRM

14 Days

No

$55/mo

REVE Chat

Omni Channel Customer Engagement

14 Days

No

$13.5/mo

POWr

Boost Sales

14 Days

Yes

$4.94/mo

Best Website Chat Widgets & Software Solutions

Website Chat Widget: SmartSupp

Discover Smartsupp, a powerful live chat widget offering live chat, chatbots, and video recordings for your website and online store. Compatible with platforms like WordPress, Drupal, Shopify, PrestaShop, and more, Smartsupp provides a seamless integration experience.

With its user-friendly web dashboard, you can gain insights into your visitors, including their origin and browsing history. Connect with your audience through mobile apps for iOS and Android, ensuring you’re always available to assist.

Smartsupp offers transparent pricing packages and a money-back guarantee, reflecting their commitment to customer satisfaction. If you’re not completely satisfied with their chatbox products, you can request a full refund.

Key Features:

  • Live Chat Support: Engage with website visitors, offer rapid responses, and improve conversion rates through direct interaction.
  • Website and Facebook Integration: Seamlessly interact with customers via both website and Facebook Messenger, enhancing online sales opportunities and customer engagement.
  • Customizable Widget: Tailor the chat widget to align with brand guidelines, improving brand awareness and user experience.
  • Data Gathering and Conversation History: Access visitor details and conversation history to offer personalized assistance and enhance user experience.
  • Chatbot Engagement and Automation: Utilize chatbots to filter visitors, automate frequently asked questions, and save time and resources.

Pricing and Plans:

  • Free Plan: Free forever.
  • Standard Plan: $19.5/mo, billed yearly.
  • Pro Plan: $48/mo, billed yearly.
  • Ultimate Plan: Get in touch with their sales team to obtain pricing.

Elfsight Live Chat stands out as one of the premier website chat widget companies, facilitating quick and efficient real-time communication with website visitors. Alongside its live chat solution, Elfsight Apps offers a suite of customizable website widgets without the need for coding.

These widgets, including Pricing Table, PayPal Button, Countdown Timer, Contact Form, FAQ, and more, seamlessly integrate to enhance sales and customer support.

Moreover, Elfsight Apps’ versatility extends to compatibility with various website platforms, spanning WordPress, Shopify, Weebly, Squarespace, Joomla!, Drupal, BigCommerce, OpenCart, Adobe Muse, Webflow, HTML, Magento, Blogger, ModX, Webnode, Lightspeed, BigCartel, and beyond.

Key Features:

  • Multi-Messenger Support: Stay reachable on popular messengers including WhatsApp, Telegram, Facebook Messenger, and Viber simultaneously, ensuring no message from potential clients is missed.
  • Easy Access for Visitors: Allow website visitors to initiate conversations at any time with a simple click, fostering quick and uncomplicated communication directly on your website.
  • Simplified Implementation: Effortlessly establish communication by logging into messengers; the plugin automatically connects to your account and displays a chat icon on your webpage, enabling you to read and respond to customer messages seamlessly.
  • Customizable Chat Positioning: Choose from three variants of chat positioning – expandable bubble, fixed on a certain position, or embedded chat – to suit your needs and preferences, ensuring visibility and accessibility for visitors.
  • Targeted Audience Engagement: Display the chat widget selectively for specific audience categories such as all users, new visitors, or returning visitors, tailoring engagement strategies to individual user segments and optimizing user experience.

Pricing and Plans:

  • Free Plan: Free forever.
  • Basic Plan: $5/mo, billed yearly.
  • Pro Plan: $10/mo, billed yearly.
  • Premium Plan: $20/mo, billed yearly.

LiveChat is an online chat solution designed for both big and small companies. When you use LiveChat, it helps you connect with your customers on your website. You can approach them at each step of the buying process, provide instant support, and increase your conversion rates.

LiveChat comes with a ticketing system built into the application. The ticketing system allows you to receive customer queries when you are offline. By creating tickets from your chats, you can stay in touch with customers when you need some time to deal with their cases. You can also receive your support emails as tickets and handle them in one place.

LiveChat comes in 4 different pricing plans tailored to the needs of small, medium, and big companies. Trusted by over 35,000 companies, LiveChat is a complete customer service platform that offers a free 30-day trial.

Key Features:

  • Messaging Channels: Reach customers across various platforms like websites, Facebook Messenger, WhatsApp Business, Twilio SMS, Instagram for Business, Apple Messages for Business, and more.
  • Chat Widget: Embed the chat widget on multiple websites and apps with just one LiveChat license, ensuring seamless communication.
  • Availability: Enable customers to start a chat and leave the website, receiving email notifications for replies, allowing asynchronous communication.
  • In-Chat Voice, Video & Screen-sharing: Elevate customer support with voice, video, and screen-sharing options, offering virtual shopping experiences and quick issue resolutions.
  • Chat Page: Share a chat page link for instant communication without setup, providing hassle-free interaction for customers.

Pricing and Plans:

  • Starter Plan: $20/mo, billed yearly.
  • Team Plan: $41/mo, billed yearly.
  • Business Plan: $59/mo, billed yearly.
  • Enterprise Plan: Get in touch with their sales team to obtain pricing.

GetResponse Live Web Chat allows you to connect, engage, and support your customers online with web chats. You can enable chats directly from your landing pages and add a live chat window in one click.

One of the key benefits of GetResponse is the visitor capture forms. With the visitor capture forms, you can stay in touch with offline chat visitors by continuing the conversation via a chat window and also reply to all chat submissions via email.

Like other live chat solutions, you can customize your chat window and page with your branding and color scheme. For example, you can add a welcome message that invites people to chat and also style the chat button on your landing pages.

Key Features:

  • Real-time Communication: Engage and support customers instantly with web chats, providing a direct channel for communication.
  • Segmentation: Create segments based on chat history by applying tags and custom fields to contacts, enhancing personalized interactions.
  • Chat Integration: Enable direct chats from landing pages and emails, facilitating immediate assistance and easing the buying process.
  • Customization: Customize the chat window and page to match branding and color scheme, including welcome messages and logos.
  • Asynchronous Chats: Stay connected with customers on your schedule with automated away messages and offline chat capture forms.

Pricing and Plans:

  • Email Marketing Plan: $15.6/mo, billed yearly.
  • Marketing Automation Plan: $48.4/mo, billed yearly.
  • Ecommerce Marketing Plan: $97.6/mo, billed yearly.

Freshchat by Freshworks is chat software trusted by many businesses including Harvey Norman, Decathlon, and more. You can deploy AI-powered chatbots to support customers where they already are and send them a message letting them know you’re available to chat.

Plus, you can integrate the tools that you already use with Freshchat such as Slack, WordPress, and Mailchimp. For customers with expanding needs, they provide an open and flexible Enterprise platform (Neo) that provides a rich API for custom integration and automated workflows.

Key Features:

  • Messaging Channels: Engage customers on various platforms including Web, Mobile, WhatsApp, Facebook Messenger, Apple Business Chat, and LINE.
  • Chatbots: Context-driven bots provide instant and precise answers 24/7, enhancing customer service efficiency.
  • Web Widget: Offer visitors modern messaging experiences directly on your website.
  • Journeys: Targeted messages and proactive outreach to customers for personalized interactions.
  • Integrations: Connect favorite tools to access all context in one place, boosting team productivity and efficiency.

Pricing and Plans:

  • Free Plan: Free forever.
  • Growth Plan: $19/mo, billed yearly.
  • Pro Plan: $49/mo, billed yearly.
  • Enterprise Plan: $79/mo, billed yearly.

Tidio is a popular website chat tool that offers an all-in-one messaging solution for businesses. With Tidio, you can easily communicate with your website visitors, as well as customers on popular messaging apps like Facebook Messenger, WhatsApp, and Instagram.

Tidio offers customizable chat widgets that can be easily integrated with your website, allowing you to provide real-time support and engage with your visitors in a personalized way. It also comes with powerful automation features, including chatbots and triggers, that can help you streamline your customer support process and increase conversions.

Moreover, Tidio offers a free plan that includes all the basic features you need to get started, as well as affordable paid plans that come with advanced features and integrations. Whether you’re a small business or a large enterprise, Tidio is a versatile solution that can help you improve your customer experience and grow your business.

Key Features:

  • Manage All your Channels with One Tool: Access emails, live chats, Messenger, WhatsApp, and Instagram DMs in one dashboard for streamlined communication.
  • Slash your Response Time: Utilize canned responses and see live typing to speed up replies and enhance customer satisfaction.
  • Solve Problems from Anywhere: Stay connected and engage customers from any location with browser, desktop, and mobile apps.
  • Video Calls: Close deals efficiently by demonstrating products via video calls directly within the live chat widget.
  • Increase Customer Engagement : Track visitor activity, use pre-chat surveys, maintain a customer database, and support multiple languages to enhance customer interaction.

Pricing and Plans:

  • Free Plan: Free forever.
  • Starter Plan: $24.17/mo, billed yearly.
  • Growth Plan: $49.17/mo, billed yearly.
  • Tidio+ Plan: $499/mo, billed yearly.

Brevo is a complete digital marketing toolkit that offers powerful tools for email marketing, SMS marketing, chat, and more. It is designed to help small and medium-sized businesses grow by providing a range of features that enable them to communicate with their customers and prospects effectively.

With Brevo, you can create and send professional-looking emails and newsletters, automate your email campaigns, track and analyze your email performance, and much more. It also offers advanced features like landing pages, Facebook ads integration, and marketing automation, making it a one-stop-shop for your digital marketing needs.

Whether you’re looking to build your email list, nurture leads, or drive more sales, Brevo has got you covered.

Key Features:

  • Turn Visitors into Loyal Customers: Increase web conversions by delivering instant support and personalized product recommendations.
  • Drive Real-time Visitor Engagement: Improve customer satisfaction and build brand loyalty with personalized interactions.
  • Respond on the Go Via Mobile App: Boost productivity and reduce response times by engaging with visitors anytime, anywhere.
  • Customize your Chat Widget: Tailor the chat widget to match your branding by choosing the name, profile picture, and colors you desire.
  • Grow your Sales and Marketing Database: Never miss a customer message again and enhance your database for targeted sales and marketing efforts.

Pricing and Plans:

  • Free Plan: Free forever.
  • Pro Plan: $19/mo, billed yearly.

HelpScout is a cloud-based help desk software designed to help businesses of all sizes deliver outstanding customer service. It offers features like email management, live chat, and customer self-service to help businesses engage with their customers across multiple channels.

HelpScout also provides tools for collaboration, reporting, and automation, making it easy for businesses to streamline their customer service operations. One of the standout features of HelpScout is its customer-centric approach to support. The software allows businesses to personalize customer interactions by providing context around previous conversations, creating customer profiles, and automating responses.

With HelpScout, businesses can prioritize and categorize their customer requests, enabling them to respond to critical issues quickly and efficiently. Overall, HelpScout is best known for its intuitive design, robust features, and focus on customer experience, making it an excellent choice for businesses looking to provide top-notch customer service.

Key Features:

  • Simple, Powerful, Personal: Tailor your customer support experience with a user-friendly interface, robust features, and personalized interactions.
  • Inbox: Streamline communication and collaboration with a shared inbox, ensuring efficient handling of customer inquiries.
  • Help Center: Empower customers with self-service options through a comprehensive knowledge base, reducing support volume and promoting customer autonomy.
  • Messaging: Engage customers in real-time through live chat and proactive messaging, fostering immediate assistance and interaction.
  • Customer Support: Deliver exceptional customer service across channels, including chat, email, and help articles, ensuring a seamless and responsive support experience.

Pricing and Plans:

  • Standard Plan: $20/mo, billed yearly.
  • Plus Plan: $40/mo, billed yearly.
  • Pro Plan: $65/mo, billed yearly.

Wotnot is a chatbot software that helps businesses automate their customer support, lead generation, and sales processes. Their chatbots are built using AI and Natural Language Processing (NLP) to provide personalized conversations with customers, leading to increased engagement and higher conversions.

Wotnot chatbots can be integrated with popular messaging platforms like WhatsApp, Facebook Messenger, and more, allowing businesses to reach customers where they are most active. Their drag-and-drop chatbot builder and pre-built templates make it easy for businesses to create custom chatbots without any coding experience.

Wotnot’s advanced analytics provide real-time insights on chatbot performance, allowing businesses to optimize their chatbots for better results. With their 24/7 support and training resources, businesses can get up and running with Wotnot quickly and easily.

Key Features:

  • Handle Chats Across All Channels with a Single Live Chat Tool: Manage all customer communications seamlessly across Web, SMS, WhatsApp, and Facebook using a unified live chat tool.
  • Never Let a Lead Slip Through, with Lead Forms: Collect contact information intelligently through lead forms when no agents are available, ensuring no potential lead is missed.
  • Improve Your Agents’ Performance with Data: Analyze agent-customer interactions to enhance chat experiences and guide agents towards improved performance.
  • Chat on the Go with Your Phone: Stay connected and responsive with mobile app notifications, allowing agents to engage with chats from anywhere.
  • Features You’d Expect in a Live Chat Tool: Access essential features such as saved replies, contact data, booking meetings, notifications, and customizable views to streamline communication and boost productivity.

Pricing and Plans:

  • Free Plan: Free forever.
  • Starter Plan: $79.17/mo, billed yearly.
  • Premium Plan: $239.17/mo, billed yearly.
  • Ultimate Plan: $900/mo, billed yearly.
  • Enterprise Plan: Get in touch with their sales team to obtain pricing.

LiveAgent is an all-in-one customer service software trusted by more than 40,000 businesses worldwide. It provides a comprehensive suite of customer service tools, including live chat, email support, social media integration, and call center management.

One of the key features of LiveAgent is its universal inbox, which lets you manage all your customer communications from one place. The software also comes with powerful automation tools, like rule-based ticket distribution and canned responses, that can streamline your support process and save you time.

LiveAgent’s pricing is transparent and scalable, with plans starting at just $9 per agent per month. Plus, the software offers a free 14-day trial, so you can try out all its features before committing.

Key Features:

  • Proactive Chat Invitations: Catch customers’ attention and invite them to chat with personalized messages, turning website visitors into paying customers.
  • Website Monitoring: Track website visitors, identify favorite pages, and interact with potential customers in real-time to guide them through their journey.
  • Message Sneak-Peeks: Preview customer messages in real-time before they are sent, allowing agents to prepare answers faster and decrease resolution times.
  • Language Options: Customize chat widgets in over 40 languages to provide support tailored to your customers’ preferences and locations.
  • Flexible Chat: Easily integrate and customize the live chat widget on your website, including branding, appearance, and pre-chat forms, enabling seamless communication between customers and support agents.

Pricing and Plans:

  • Free Plan: Free forever.
  • Small Business Plan: $9/mo, billed yearly.
  • Medium Business Plan: $29/mo, billed yearly.
  • Large Business Plan: $49/mo, billed yearly.
  • Enterprise Plan: $69/mo, billed yearly.

Helpwise is a powerful shared inbox tool designed to help teams manage customer conversations more efficiently. It allows teams to connect different communication channels like email, chat, and social media into a single platform, making it easier to collaborate and respond to customers quickly.

With its smart automation and routing capabilities, Helpwise ensures that customer inquiries are directed to the right team member, eliminating the need to manually assign conversations. It also provides real-time collaboration features such as notes, mentions, and collision detection, making it easier for teams to work together and deliver a seamless customer experience.

Overall, Helpwise is best known for its ability to streamline communication workflows and help teams stay organized, resulting in faster response times and happier customers.

Key Features:

  • Manage Conversations: Handle live chat conversations and queries from other channels in a unified platform, fostering collaborative teamwork.
  • Targeted Messaging: Set up hyper-personalized chat popups on your website to engage leads and customers effectively, enhancing conversion rates.
  • Team Collaboration: Assign conversations to team members, add internal notes, and mention colleagues to facilitate collaboration and ensure swift query resolution.
  • Smart Automation: Utilize automation rules to automatically assign conversations based on specified conditions, such as workload, keywords, recipient address, or working hours.
  • Reliable Solution: Benefit from a platform trusted by thousands of users for efficient collaboration and streamlined customer support.

Pricing and Plans:

  • Starter Plan: $12/mo, billed yearly.
  • Premium Plan: $23/mo, billed yearly.
  • Advanced Plan: $39/mo, billed yearly.

Tawk.To is a live chat software solution that offers a wide range of features to help businesses improve customer engagement and boost sales. With Tawk.To, businesses can communicate with their website visitors in real-time and offer support via a customizable chat widget.

The platform offers features such as canned responses, visitor information, file sharing, and more. Tawk.To also offers a mobile app for iOS and Android, allowing businesses to manage their chats on-the-go.

One of the biggest benefits of Tawk.To is that it offers a free forever plan with unlimited chats, making it an ideal solution for small businesses and startups.

Based in Canada, MyLiveChat is a free live chat software program that anyone can install and add to their website. It is a chatbot tool that allows you to instantly connect your visitors to your team of support.

It offers customization functionalities where you can personalize the chat button, chat window, and offline message window. The free plan is forever free, supports unlimited agents, and holds up to 3 years of chat history.

MyLiveChat chat widget is one of the best applications to improve online customer service and technical support.

Key Features:

  • Multiple Simultaneous Chat Sessions: Agents can efficiently handle multiple chat sessions simultaneously, enhancing productivity and ensuring prompt customer support.
  • High Reliability, Scalability, and High Load Support: Powered by a reliable chat engine, ensuring high performance even under heavy loads without degradation in response time.
  • Customizable Visitor Popup Messenger: Tailor the chat interface to match your brand identity by uploading your company logo, agent photo, and customizing greetings and system messages.
  • Receive an Alert: Get notified when a visitor clicks on the live chat button, enabling agents to initiate conversations proactively.
  • Chat Live with Visitors using SSL: Ensure secure communication with visitors through encrypted SSL connections, providing peace of mind for both parties.

Pricing and Plans:

  • Starter Plan: $15/mo, billed yearly.
  • Basic Plan: $29/mo, billed yearly.
  • Corporate Plan: $59/mo, billed yearly.
  • Enterprise Plan: $99/mo, billed yearly.

HubSpot is one of the best live chat software solutions you can use to connect with your website visitors in real-time, helping you to convert new leads, close more deals, and provide better support to your customers.

It is also one of the top and most highly reviewed marketing client software solutions on G2.com, boasting over 6000 positive ratings and an average rating of 4.3 out of 5.

HubSpot provides a full suite of features, including a ticketing system, conversations inbox, team email, reporting dashboards, and many other features that are all integrated with HubSpot CRM.

No coding is required, and you can easily deploy and start using HubSpot for free.

Key Features:

  • Custom User Permissions: Tailor user permissions to match your organization’s structure and needs, ensuring secure and efficient access to HubSpot features.
  • List Segmentation: Organize your contacts into segmented lists based on various criteria, enabling targeted and personalized marketing campaigns.
  • Website Traffic Analytics: Gain insights into your website traffic with standard web analytics dashboards and customizable analytics features, empowering data-driven decision-making.
  • Cookie Management Tools: Create and customize consent banners for website visitors, ensuring compliance with privacy regulations and enabling visitors to manage their consent preferences.
  • Shared Inbox: Collaborate effectively with your team by managing all customer communications in a shared inbox, facilitating streamlined customer support and response management.

Pricing and Plans:

  • Free Tools Plan: Free forever.
  • Marketing Hub Starter Plan: $21/mo, billed yearly.
  • Marketing Hub Professional Plan: $1,120/mo, billed yearly.

Olark is another useful live chat support software and widget with simple and functional live chat features to help you get more leads and sales.

It also allows you to obtain live chat reports updated in real-time so that you can monitor metrics such as chat volume and customer satisfaction that help you allocate manpower to your support department.

Olark provides a 2-week trial and comes with both monthly and yearly paid plans that are suitable for startups and small to medium-sized businesses.

Key Features:

  • User-Friendly Interface: Seamlessly navigate through your complete transcript archive with Olark’s intuitive interface, enabling efficient searching, sorting, and filtering for actionable insights.
  • Customization Options: Tailor your Olark chat box to match your brand’s identity with quick visual tweaks, ensuring a cohesive and on-brand user experience for website visitors.
  • Real-Time Reports: Gain valuable insights into chat volume, customer satisfaction, and agent activity with Olark’s detailed live chat reports, empowering informed decision-making for smart staffing and prioritization.
  • Rich Data Repository: Explore valuable product feedback and customer information stored in live chat transcripts, leveraging Olark’s searchable archive to extract meaningful insights for business improvement.
  • Instant Communication: Initiate conversations with website visitors in real time using Olark’s live chat feature, facilitating lead generation, sales closure, and efficient customer support with timely responses.

Pricing and Plans:

  • Free Plan: Free forever.
  • Standard Plan: $29/mo, billed yearly.
  • Olark Pro Plan: Get in touch with their sales team to obtain pricing.

Pure Chat was launched in 2012 for small businesses and to date, it has facilitated over three million chats on the platform. It has been voted as one of the best live chat solutions on review websites including G2, Capterra, and Software Advice.

Pure Chat offers up to 3 operators for free and a powerful operator dashboard that enables you to share all the necessary information with your customers. It is compatible with many third-party platforms including WordPress, Squarespace, HubSpot, Weebly, and more.

Pure Chat has a mobile app for both iOS and Android devices, making it great for anyone who works remotely or prefers to manage live chat on the go. You can start your 30-day free trial to get all the features that are available in their paid plans.

Key Features:

  • Real-Time Visitor Analytics: Utilize live chat software to engage with website visitors while gaining insights from real-time visitor analytics and contact history.
  • Data-Driven Conversations: Enhance conversations by leveraging traffic trends, user experience data, and marketing campaign effectiveness, leading to improved sales and customer satisfaction.
  • Integrated Solution: Access a full-featured live chat product that seamlessly integrates real-time visitor analytics and contact history to optimize every interaction.
  • Data Integration: Connect Pure Chat with your favorite applications such as Google Analytics, HubSpot, and Infusionsoft, or choose from over 1000+ other applications via Zapier, enabling seamless data sharing and optimization of sales, marketing, and support efforts.
  • Customization: Tailor your chat widget to match your brand’s identity with easy customization options for both desktop and mobile devices.

Pricing and Plans:

  • Growth Plan: $39/mo, billed yearly.
  • Pro Plan: $79/mo, billed yearly.

Bitrix24 is a free live chat widget that allows you to use live chat without writing a single line of code. The basic features include up to 12 agents, 5GB online storage, and fully customizable chat appearance.

This chat application also comes with a useful web clustering module that allows you to host the software on your premises and easily scale from a small trial to a company-wide implementation. Bitrix24 is easy to deploy and runs on all popular servers, such as Amazon Web Services, Linux, Unix, and Windows.

Key Features:

  • Efficient Communication: Quickly manage communication with site visitors, conduct sales consultations, and address customer service inquiries.
  • Seamless Integration: Integrate live chat with CRM and Contact Center for centralized message processing and automatic lead/deal creation based on incoming chat messages.
  • Extensive Customization: Tailor live chat parameters, including color scheme, placement, messages, and access permissions, to match your brand and website requirements.
  • AI Capabilities: Enhance live chat with third-party chatbot solutions from Bitrix24 Market, offering advanced AI functionalities for quality omnichannel support.
  • Direct Communication: Connect WhatsApp and Telegram accounts to Bitrix24’s Contact Center for direct client communication, automated lead/deal creation, and seamless lead generation.

Pricing and Plans:

  • Free Plan: Free forever.
  • Basic Plan: $49/mo, billed yearly.
  • Standard Plan: $99/mo, billed yearly.
  • Professional Plan: $199/mo, billed yearly.
  • Enterprise Plan: $399/mo, billed yearly.

Zendesk Chat Widget is an integrated live chat and messaging platform that allows you to reach your customers instantly via the web and mobile. With a live chat widget, you can help your customers in real-time, which increases customer satisfaction.

The price plan structures include a free 30-day trial plan and 2 additional paid plans: Professional and Enterprise. Prices start from $89 per month and go up to $149 per month for the Enterprise plan.

Zendesk is easy to deploy on various platforms, systems, and websites, and it would only take hours to get it up and running.

Key Features:

  • Rich Conversational Experiences: Deliver personalized and engaging interactions across various channels, including websites, mobile apps, social media, and business channels.
  • Omnichannel Support: Meet customers where they are by providing personalized interactions with built-in automation and AI, fully customizable to meet your specific needs.
  • 24/7 Support: Enhance customer service with Zendesk bots, providing instant answers round the clock across all service channels, reducing wait times for customers.
  • Stay Connected Everywhere: Add messaging to your website, mobile app, popular social channels like WhatsApp and Facebook, and business productivity tools like Slack for instant support across various platforms.
  • Centralized Interaction Management: Keep all customer conversations and information in one place, empowering agents with the tools and customer context necessary for providing personalized service across all channels.

Pricing and Plans:

  • Suite Team Plan: $55/mo, billed yearly.
  • Suite Growth Plan: $89/mo, billed yearly.
  • Suite Professional Plan: $115/mo, billed yearly.
  • Suite Enterprise Plan: Get in touch with their sales team to obtain pricing.

If you are looking to integrate a top live chat widget into your website, then Reve Chat is another great option. One of the powerful features of Reve Chat is that it allows you to create your own AI chatbots to engage with customers on autopilot.

This chat software comes with customization and branding features where you can modify the look and feel of your live chat widget. You can integrate and customize the chatbox and buttons as per your preference to match your website branding.

Designed to provide direct assistance to your customers, it comes with a video chat feature. Reve Chat provides a free demo, and it’s free for the first 14 days. Their standard plan starts from $15/month and offers both monthly and yearly payment modes.

Key Features:

  • Real-Time Communication: Engage with website visitors and customers instantly, fostering meaningful interactions on your website and apps.
  • Brand Consistency: Tailor the appearance of your live chat to align with your website branding, ensuring a seamless user experience. Customize messages to suit your business requirements.
  • Manage Visitor Expectations: Inform visitors about team availability and estimated wait times, preventing frustration and enhancing user satisfaction.
  • Instant Feedback: Gather immediate feedback on team performance through post-chat customer satisfaction ratings, allowing for continuous improvement of service quality.
  • Proactive Engagement: Reach out to website visitors at the right moment with targeted messages based on URL triggers, enhancing engagement and driving conversions.

Pricing and Plans:

  • Standard Plan: $13.5/mo, billed yearly.
  • Advanced Plan: $22.5/mo, billed yearly.
  • Enterprise Plan: $45/mo, billed yearly.

POWr offers an exceptional live chat solution designed to elevate customer engagement and drive sales on your website. With its user-friendly interface and seamless integration, POWr Live Chat enables you to connect with your website visitors in real-time, ensuring that their inquiries are promptly addressed.

Whether you’re a small business or a growing enterprise, POWr’s live chat tool provides the necessary features to enhance customer interaction and boost conversions.

Key Features:

  • Tailored Messaging Content: Customize every aspect of your chat interface, including description, header, caption, welcome message, button text, and footer, to align with your brand identity and communication style.
  • Flexible Placement Options: Choose the default location of your live chat popup in the bottom right corner, or embed it in any or all pages of your website for maximum accessibility and engagement.
  • Brand Consistency: Maintain brand cohesion by incorporating your brand’s colors, gradients, fonts, borders, and overall design aesthetic into your live chat interface, ensuring a seamless user experience.
  • Enhanced Features: Unlock a plethora of additional features with a subscription upgrade, including custom images, bubble icons, custom triggers, message delay, advanced backgrounds, and lead tracking capabilities, enabling deeper engagement and improved user insights.
  • Facebook Messenger Integration: Seamlessly connect with your audience in real-time via Facebook Messenger, facilitating instant communication and customer support directly through the popular social media platform.

Pricing and Plans:

  • Free Plan: Free forever.
  • Starter Plan: $4.94/mo, billed yearly.
  • Pro Plan: $12.14/mo, billed yearly.
  • Business Plan: $80.99/mo, billed yearly.

Website Live Chat Widget FAQs

1. How does a Live Chat Widget Work?

Live chat widget is a communication tool that enables real-time conversations between website visitors and customer support representatives. When a visitor lands on a website that has live chat functionality enabled, they may see a small chat box typically located in the bottom corner of the screen.

When a visitor initiates a chat session by typing a message into the chat box, the message is sent to the company’s customer support team. Depending on the setup, the message may be routed to an available human agent or an automated bot programmed to respond to common inquiries.

If a human agent is available, they will receive the incoming message and respond to the visitor’s query. The conversation then proceeds in real-time, with the visitor and the agent exchanging messages back and forth. The agent can provide assistance, answer questions, offer product recommendations, or address any concerns the visitor may have.

In cases where an automated bot is handling the conversation, it may be programmed to provide immediate responses to frequently asked questions or to gather preliminary information from the visitor before transferring the chat to a human agent for further assistance.

Behind the scenes, live chat widget typically includes features such as message routing, chat history, file sharing, and analytics. These features help streamline the support process and provide valuable insights into customer interactions.

Live chat widget offers a convenient and efficient way for businesses to engage with their website visitors, provide personalized assistance, and enhance the overall customer experience. By offering instant support and real-time communication, businesses can address customer inquiries promptly, increase conversions, and build stronger relationships with their audience.

2. Why does your Business Need a Live Chat Widget?

If you’re hesitating to add a live chat widget to your website, let’s explore its undeniable benefits that underscore its necessity for businesses in today’s digital landscape. From enhancing customer engagement to improving efficiency, discover why integrating live chat is indispensable for success in the modern business world.

  • 24/7 Accessibility: With live chat, your business can provide support round the clock, catering to customers in different time zones and enhancing accessibility.
  • Alternatives to Customer Service Support: Offering live chat caters to different customer preferences, providing an additional communication channel alongside email and phone support. It expands your reach to a wider segment of customers and enables real-time assistance, enhancing the overall customer experience.
  • Better SEO Rankings: Live chat engagement can improve website metrics such as bounce rate and session duration, contributing to better SEO rankings. By engaging customers on your website, you increase their time spent on your site, which positively impacts your search engine visibility and ultimately your revenue.
  • Higher Customer Satisfaction: Live chat enables immediate support, addressing customer needs promptly, which can lead to higher satisfaction levels and positively impact your brand reputation and bottom line.
  • Immediate Customer Engagement: Live chat enables immediate interaction with customers, addressing their needs in real-time and fostering instant engagement.
  • Increased Efficiency: Live chat allows support agents to handle multiple conversations simultaneously, resulting in quicker response times and reduced support costs. It streamlines the support process and reduces the time and effort required to resolve customer issues.
  • Keep Track of Every Conversation: Live chat stores every conversation, providing a record of customer interactions for future reference. This feature gives you an edge over competitors and allows for better organization and follow-up with customers.
  • Multi-Tasking Capabilities: Live chat empowers support agents to handle multiple conversations simultaneously, improving efficiency and ensuring timely responses to customer inquiries.
  • Reduce Cart Abandonment: By assisting customers during the checkout process, live chat helps reduce cart abandonment rates and increases the likelihood of completing a purchase.
  • Triage Support Tickets: Live chat allows you to prioritize and address support tickets efficiently, ensuring that urgent issues are resolved promptly and customer satisfaction is maintained.

3. How to Choose The Right Live Chat Widget for your Business?

Establish the Guidelines for your Business

Selecting the right live chat widget for your business is crucial for providing efficient customer support and enhancing user experience. To make an informed decision, you should first establish the guidelines for your business.

  • Assess Customer Support Availability: Consider the level of customer support provided by the live chat provider. Look for options such as 24/7 support, dedicated account managers, and comprehensive documentation to ensure you receive prompt assistance when needed. Reliable customer support ensures smooth implementation and ongoing support for your live chat solution.
  • Assess Your Business Needs: Before diving into the vast array of live chat options, take the time to assess your business requirements thoroughly. Consider factors such as the volume and complexity of customer inquiries, desired features, and integration needs. Understanding your specific needs will guide you towards choosing a solution that aligns with your business goals.
  • Consider Budget Constraints: While live chat can be a valuable investment, it’s essential to consider your budget constraints. Evaluate the pricing structures of different live chat providers and determine what fits within your financial parameters. Strike a balance between features and affordability to find the best fit for your budget.
  • Ensure Scalability: Ensure that the chosen live chat solution can accommodate your business’s growth and scalability needs. Look for features such as the ability to add or remove agents easily and adjust pricing plans accordingly. Scalability ensures that the live chat solution can grow with your business and adapt to changing requirements over time.
  • Evaluate Integration Compatibility: Assess the compatibility of the live chat solution with your existing software stack. Look for integrations with CRM systems, helpdesk software, e-commerce platforms, and other tools to streamline workflows and enhance productivity. Compatibility with existing systems ensures seamless integration and efficient collaboration across different departments.
  • Prioritize Security: Security is paramount when choosing a live chat widget for your business. Look for features such as end-to-end encryption, secure data storage, and compliance certifications to safeguard sensitive customer data and ensure compliance with data protection regulations. Prioritizing security helps build trust with your customers and protects your business from potential security breaches.
  • Seek Expert Advice: If you’re uncertain about which live chat solution is right for your business, seek professional advice. Consult with industry experts, attend webinars, or reach out to trusted peers for recommendations. Their insights and experiences can provide valuable guidance in selecting the most suitable solution for your needs.
  • Trial Before Purchase: Before committing to a live chat solution, take advantage of free trials or demo versions offered by providers. Testing the software firsthand allows you to evaluate its user interface, features, and overall performance. Pay attention to ease of use, customization options, and integration capabilities to ensure the chosen solution meets your requirements.

Key Features to Look for in the Best Live Chat Widget

After establishing your guidelines, it’s time to take a look at some of the key features you should consider while searching for the right live chat widget for your business. Here are some of them:

  • Customizable Chat Widget Design: Look for a live chat widget that allows you to customize its appearance to match your brand’s aesthetic. This includes options to change colors, fonts, and chat box size to create a seamless integration with your website’s design.
  • File Sharing Capability: Look for a live chat widget that allows both agents and visitors to share files, such as documents, images, or screenshots, during a chat session. This feature facilitates better communication and problem-solving, especially for technical support inquiries.
  • Integration with CRM Systems: Integration with Customer Relationship Management (CRM) systems enables seamless data sharing between your live chat widget and your CRM platform. This integration allows you to track chat interactions, capture lead information, and provide personalized support based on customer data.
  • Offline Messaging Option: An offline messaging option allows visitors to leave messages when your support team is unavailable. This ensures that inquiries are captured even outside of business hours, providing a seamless customer experience.
  • Proactive Chat Triggers: Proactive chat triggers automatically initiate a chat session with visitors based on predefined criteria, such as time spent on a page or specific actions taken. This feature helps engage visitors proactively and increases the likelihood of conversions.
  • Mobile Compatibility: Ensure that the live chat widget is compatible with mobile devices, allowing visitors to initiate and engage in chat sessions seamlessly from smartphones and tablets. Mobile compatibility is essential for providing support to users who access your website on the go.
  • Multilingual Support: Choose a live chat widget that supports multiple languages to cater to a diverse audience. This ensures that visitors from different regions or language preferences can communicate with your support team effectively.
  • Real-Time Visitor Monitoring: The best live chat widgets offer real-time visitor monitoring, allowing you to see which pages visitors are browsing, how long they’ve been on your site, and their geographic location. This insight enables you to tailor your responses and provide personalized assistance.
  • Reporting and Analytics Tools: Comprehensive reporting and analytics tools provide valuable insights into chat performance, visitor engagement, and customer satisfaction. Look for features such as chat volume metrics, response times, and customer feedback surveys to optimize your chat strategy.
  • Visitor Information Capture: The ability to capture visitor information, such as name, email address, and browsing history, is essential for providing personalized support and follow-up. Look for a live chat widget that automatically collects this information or allows visitors to provide it voluntarily during a chat session.

4. How do I Add a Chat Widget to my Website?

If you prefer to add the chat widget to your website yourself, we’ve prepared a comprehensive guide to assist you through the process.

Need Help Finding the Best Live Chat Widget for your Business?

We hope you have a better understanding of what a live chat widget is and how it can complement your existing customer support channels.

Once more, here’s our list of the best 20 live chat widgets:

  1. Smartsupp
  2. Elfsight Chat
  3. Live Chat
  4. GetResponse Live Chat
  5. Freshchat
  6. Tidio
  7. Brevo
  8. HelpScout
  9. Wotnot
  10. LiveAgent
  11. Helpwise
  12. Tawk.To
  13. MyLiveChat
  14. HubSpot Live Chat
  15. Olark
  16. Pure Chat
  17. Bitrix24
  18. Zendesk
  19. REVE Chat
  20. POWr

There are many options to choose from when it comes to website live chat software, and it all comes down to selecting the right tool for your business. One last tip you could walk away with is to start with providers that offer free trials and plans.

This way, you’ll have ample time to play around with the software and decide for yourself whether it’s the right website chat tool for long-term commitment.

While building a website requires a significant investment of time and resources, it’s well worth it. Your site is your 24/7 salesman that needs no rest.

If you need help starting your website, contact us online to speak with our team today.